La-Z-Boy Home Furnishings & Décor in Rockwall, TX Closed now

Reviews about La-Z-Boy Home Furnishings & Décor

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  July 17, 2020, by C. Smith
  Paid more than $3200 for two recliners 14 months ago. Also paid for the 5-year "warranty" that they force you to buy. We were told "it covers everything and it's the best thing ever." (Continued below) One of the recliners started falling apart a couple months back. No rush, because we've got the 5-year "warranty!" Customer service tells me that doesn't cover manufacturing. THAT warranty is only a year. What?? James, my salesman, told me the warranty was 5-years and covered everything. Nope. Only covers scratches and tears. Does not cover manufacturing defects. So then I go to the store; maybe the store manager will help me. I see James again. He says that he was told that 5-year warranty covers everything. So he was told wrong by someone. I finally get to see the store manager. Can he help? Nope, he refused to help. He told me "tough luck, you're out of warranty." He refused to give me his boss' name and kicked me out of the store. So these folks lie to you, charge you extra for that lie, and then kick you out of the store when their product falls apart. I don't see how they stay in business. They've lost a customer for life and I'll tell everyone I know now and in the future to stay away from Lazy Boy products. They are low-quality and the company doesn't stand behind them.